What happens when your phone rings
Here is the whole path, from the greeting to the record it leaves behind.
Two minutes with the agent. It asks how your phone actually gets used, and tells you at the end whether this fits.
One call, start to finish
The greeting says what is on the line
The agent answers on your line, in a voice chosen for your business, and says it is an AI voice agent and that the call is transcribed before it asks the caller anything. [wording on a customer line, being set with each operator]
One question at a time
The agent asks plainly and asks once. It waits through pauses, takes spelled-out details like names and phone numbers at the caller's pace, and absorbs corrections mid-call. When a caller answers two questions in one breath, it captures both instead of re-asking.
It does the job or says so plainly
Routine calls run to completion: the standard question is answered from your business’s own information. Anything marked human-only, and anything the agent is unsure about, needs a person. [taking a message, capturing a booking request, and routing a call on to a person, not yet live] Call the line today and it will tell you plainly that it cannot transfer you, then offer a callback from a person.
When something breaks, the caller is told
When our systems have a bad moment mid-call, the agent says so plainly and invites the caller to ring back rather than loop or go silent. Those calls reach our monitoring within fifteen minutes, and repeated trouble escalates straight to our team.
The call ends in a complete record
Every call ends with a complete entry: who called, what was said on each turn, how it ended, and the outcome. If a record ever comes back half-written, our monitoring catches it and we fix it.
When it should be a human
The agent answers your line today, and it tells a caller plainly when it cannot help rather than guessing at an answer. [routing that call on to a person, not yet live]
- The agent
- Routine calls run to completion, answered from your business’s own information. [taking a message and capturing a booking request, not yet live]
- needs a person?
- Anything you have marked human-only, and anything the agent is unsure about, needs a person.
- Your phone or inbox
- You choose where those calls reach you, and the caller is told where the call is going. [the handoff itself, not yet live]
What it does when your week does not go to plan
A phone system is judged on the rush, the holiday and the call it should not have taken. Here is what happens on each, and what we have not built yet.
Two callers at once, both answered
The Friday rush is the moment a phone stops working, and it is the moment most systems put the second caller into voicemail. Two callers reach the agent at the same time and both get a real conversation. Past that, a caller gets a clean busy signal rather than dead air or a queue that never moves.
The same at 2am as at 2pm
The agent does not staff down, keep hours or take holidays. Nights, weekends and the middle of a shift change are the same call to it, which matters because that is when the calls nobody picks up actually happen.
Your hours, your answers and your routing are ours to change
Changing your hours, what you offer or where a call goes is configuration on our side, not a task we hand back to you. No hardware, no visit, no retraining period, and nothing for you to learn. Tell us what changed and we make it. [how fast we commit to that, with the Founder]
Holiday hours are hours, told to us once
Nothing here reads a calendar and guesses. You tell us the holiday hours you keep and they become part of what the agent knows, the same way your ordinary hours did. A guess about a holiday is exactly the kind of confident wrong answer that costs you a customer.
A caller who needs a person gets your number
When a call is past what the agent should handle, it gives the caller your manager line rather than inventing an answer or pretending someone is on the way. [putting the caller straight through, being built]
Every greeting says what is on the line
There is an automated test that no greeting can ship without passing: it has to identify the agent as an AI and say the call is transcribed, before the caller is asked anything. That is enforced in the code rather than left to whoever writes the next persona.
The accountability loop
You read what your callers heard
Any transcript is available to you on request, word for word. No summary stands between you and what the agent actually said.
You report, we trace
When you flag a call that went badly, we pull that transcript, confirm the facts, and fix the underlying cause. You get back what we found and what changed.
Incidents get worked the same business day
Anything that affects live service is treated as an incident. Wording tweaks and policy updates travel the same channel with a case number, so no request quietly disappears.
The records are yours
Call transcripts are treated as your business records. When you ask us to remove your data, we remove it from our live systems. Copies inside our database provider’s routine backups age out on that provider’s schedule, and short-lived operational logs age out on their own. On our side, access is limited to the people doing the work on your account. Running the call takes outside services: they carry the call, turn speech into text and back, and compose the replies. Each one is used under its own published terms. We do not sell your call data and we do not share it for anything other than running your line.Read the Privacy Policy →