Questions operators actually ask

Yes. The agent identifies itself as an automated assistant in its greeting, on every call. We built the disclosure in from the start.

Yes. Overflow-only is a natural setup: your staff answer as usual and the agent picks up after a set number of rings, after hours, or during your rush. It can also answer everything. You choose, and you can change it.

Sometimes the honest answer is not yet, and our intake is built to say so. Call the readiness line and the agent will ask a few questions about how your phone gets used, then give you a straight recommendation on the call, including whether now is the right time at all.

English only today. If many of your callers speak another language, say so on the intake call, because it changes our recommendation.

The agent tells the caller plainly that it is having a technical problem, apologizes, and invites them to call back, rather than looping or going silent. Our monitoring flags degraded calls automatically and escalates to our team when trouble repeats.

You get full written transcripts of every call, turn by turn, available on request. We promise only what is running. Right now that is transcripts. If audio capture ships later, it will be offered explicitly, never assumed. The voices in the demo on our homepage are synthetic, reading a real transcript.

Tell us about the call. We pull the transcript, confirm what the agent actually said, fix the underlying cause, and report back what we found and what we changed. Problems that affect live service are worked the same business day.

Call transcripts are treated as your business records. Access is limited to the people doing the work on your account, and we delete them on your request.

Ask us for any call and we send you the transcript. Self-serve access is planned; until it ships, every transcript request is handled by a person on your account, the same business day.

A flat monthly fee, confirmed with you on the intake call before anything is billed. We do not meter your calls by the minute, and multi-location setups or custom integrations are scoped individually.

No. You keep your number and forward it to the agent, which takes minutes and reverses just as fast. If you prefer, we can port the number or set up a new one.

Remove the forwarding and your line behaves exactly as it did before, within minutes. There is no long-term contract, and your number stays yours.